Who we are
GoGo Supplies is the responsible party for the personal information handled by this support service. You can reach our information officer at help@gogosupplies.example.
What we collect
- Your contact details: name, mobile number and email address, as you give them or as the channel you use shares them with us.
- The queries you log, and the messages you send and receive on our support channels.
- Ratings and comments you give about our service.
- Technical details needed to run the service, such as the time of each message and, if you turn them on, a browser or app notification token.
Please never send us passwords, PINs or credit card numbers on any channel. We will never ask for them.
Why we use it
- To answer your questions, handle your queries and tell you about their progress.
- To pass a conversation to a support agent when you ask for one.
- To improve our answers and service, using ratings and anonymous totals.
We only use your information for support. We do not sell it and do not use it for marketing without asking you first.
Who else sees it
Messages travel through the service you choose to contact us on, such as WhatsApp, Telegram, Facebook Messenger, your mobile network or your email provider. Their own privacy terms apply to that leg of the journey. Our support agents see your conversations and queries so they can help you.
How long we keep it
We keep queries and conversations for as long as we need them to support you and to meet our legal obligations, and then delete them.
Your rights
- See your data: ask us for a copy of the personal information we hold about you.
- Correct or delete it: ask us to correct it, or to delete it. On any chat channel, send PRIVACY and choose “Delete my data”. We confirm within 30 days.
- Stop messages: send STOP on any messaging channel. Send START to opt back in.
- Complain: if you are not happy with how we handle your information, contact us first. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.
Security
The service runs only over encrypted connections, agent access needs a personal key, and every request is checked and rate limited.
Cookies and storage
We do not use advertising or tracking cookies. Your browser stores your light or dark mode choice, and the chat keeps a random conversation number so you can pick up where you left off.