Bring the item and your till slip to any GoGo store within 30 days. Unused items get a full refund to the way you paid. Faulty items are covered by the warranty instead.
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Help Centre
Quick answers to the questions we hear most. Still stuck? We are one tap away.
Pay a 20% deposit at the till and the rest in up to 6 monthly payments. We keep the item for you and you collect it once it is paid off.
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We send an SMS when your order is ready, usually within 2 hours in big stores and next day in small ones. Bring the SMS and your ID to the customer service desk.
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Delivery takes 1 to 3 working days in metros and 3 to 7 working days elsewhere. Track it with the link in your order email or log an Online order query.
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At least 12 months from the date on your till slip. Bring the item and slip to the store; we repair, replace or refund it.
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Check the till slip for the voucher PIN first. If there is no PIN, or the network rejects it, log a Vouchers and airtime query with the slip number and we will refund or resend it within 24 hours.
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Current recalls are listed at the customer service desk in every store and on our website. Bring a recalled product back to any store for a full refund, even without the slip.
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Apply at the customer service desk with your ID and three months of payslips or bank statements. We answer within 2 working days.
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Agents are available during business hours. Our assistant is there all day.